Eternalistic Designs

Freelance Switch

Reviewing the T-Mobile Dash

Sure, this isn't the most timely of reviews. After all, the T-Mobile Dash has been around for months now. Thing is, though, that my Dash keeps giving me new reasons to write about it...

Few months ago, my wife's cell phone died and, since she's not as nerdly as I am, she volunteered to take my phone and let me buy a fancy new one (any wonder why I love this woman?). Anyway, soon as she said that, I ran over to the local T-Mobile store so I could scope out new toys before she had a chance to change her mind. Ended up walking out with the T-Mobile Dash.

Overall, the phone's ranked somewhere between "OK" and "Pretty Good" for me. I like the size, feel, and features (when they work, see below). The screen's pretty and sharp, the QWERTY keyboard works surprisingly well (even for we fat-fingered folks), etc., but there are a few things that annoy me about it. For starters:

  1. The placement of the volume strip. The volume controls on the side of the Dash, right where my index and middle fingers go when I'm holding it during a normal conversation. For the first couple of weeks I had the bloody thing, I kept accidentally turning the volume up and down in the middle of calls. It has some sensitivity settings, but those never worked well for me. Ended up disabling it.
  2. The headset that comes with it. T-Mobiles throws one of those stereo headsets in the Dash box where the cord for one ear is longer than the other. No idea why anybody would ever want that. Is the idea that you can share the headset with someone else while you're listening to MP3s or something? Just ends up getting tangled up all the time. I've nearly thrown the thing out the car window several times as I've frantically tried to unwind it to take a call. Would use the speaker phone feature, but...
  3. The speaker phone sucks. Horrendous sound quality. Can barely hear what people on the other end of the phone are saying (and vice versa).
  4. Flaky wireless. I'm too cheap to pay the $19.95/mo that T-Mobile demands to use their Internet access, so the only time I browse on this phone is when I'm within range of my own Wi-Fi network at the house. When it works, it works well. Problem is that it's inconsistent. And I don't mean inconsistent the same way Wi-Fi connections are always inconsistent.For example, on the main screen, there's a spot that usually lists the status of the Wi-Fi connection. When you've turned it off, it says "Wi-Fi: Off" and when you're connected to a network is lists the SSID of the WLAN. I use the default setting that says it should turn off the Wi-Fi adapter if it can't establish a connection within a certain amount of time. However, sometimes it will go through the connection routine as though everything is hunky dory, but I won't be able to browse. I can usually tell when that's happening because the status screen says "Wi-Fi: " instead of "Wi-Fi: Off" or "Wi-Fi: ". When it happens, I have to turn the phone off and on.
  5. Flaky SSMS. My wife and I trade text messages all day, so it really gets on my nerves when my phone misbehaves. From time to time, it just won't let me access any of the messages in the various folders. I click on one and nothing at all happens, but other features still work just fine. Again, only way I've found to fix it is to reboot the phone. Guess I should expect those reboots... After all, it IS running Windows...

Today, though, this thing took its random goofiness to a new level. I had just finished typing out a text message to my wife and, when I pushed the "Send" button, my Dash gave me this message:

The phone is currently off?

Sorry about the poor quality. Had to throw the phone on a scanner to capture the image and, needless to say, scanners aren't exactly designed to scan LCD screens. If you can't read it, it says "The phone is currently off. Would you like to turn on the phone?"

Talk about your Catch-22's. If the phone is off, how the hell is it giving me a message that says "the phone is currently off?!" It's like when you get an email from customers/end-users informing you that email's down. Does not compute.

Your rating: None

Comments

Warning: Don't try this at home...

While I'm all about "mechanical agitation" as a legitimate troubleshooting step, I absolutely can't recommend someone trying this on purpose. Still, though, I can't deny the results...

About a week ago, I took my three-year-old daughter to the local Humane Society to look at the kitties. I had my phone out, taking pictures of Ani holding various furballs to send to momma back at the homestead. Ani suddenly decided she wanted to go see the doggies and, in the effort to try and wrangle her, my keys, and the kitten, I dropped my phone. Hard.

I saw it fly through the air and nearly wet myself when I heard it crash against the concrete floors. The back came off and flew in one direction, while the battery went in another. I found the SIM, phone body, and Flash card in various places between the two.

After I put everything back together (and after a scare when the thing wouldn't start because the SIM card wasn't properly seated), the phone thankfully started right up. And now works better than ever.

Weirdest thing, but ever since I dropped it, the wireless issues I mentioned in the original article are completely gone. Not once have I seen the weird connected-but-no-SSID-listed behavior previously mentioned. And the thing connects to my home WLAN MUCH faster than it ever did before... For instance, before I, um, fixed it, it would take about 20 seconds to connect (if it was going to at all). Now? It'll sometimes connect before I can even back out of the Communication Manager screen. At most, it takes a few seconds.

Now, once again, I'd never suggest that dropping your $350 cell phone on a concrete floor was a legitimate first step in your troubleshooting process. I will, however, entertain the idea that perhaps the problems I've had with this thing have more to do with a flaky unit than with an inherent design problem. Anybody else?

help?

Hi :]

 

Ive had my dash for less than a week and i didnt charge it and the battery died, no big deal right?

Well I charged it, with the phone turned off, then I went to turn it on and the battery was dead.

Atleast T-Mobile has a warranty for newly purchased phones. I still would like to know what happened. Any ideas?

 

:]

That's fantastic...

At least you won't have to worry about going over your minutes, right? 

My new employer is buying me a Crackberry 8700G.  I imagine I'll get that relatively soon after I start next week, so I'm interested in seeing if there's a big difference in performance.  I like the small size of the Dash compared to the 8700G, but I've had so many little annoyances with it that I'm starting to wish I'd gone the other route to begin with...

Sad thing is that I really like T-Mobile's service, etc., just this POS phone that's been the problem.

how do i make my text normal

how do i make my text normal size instead of big?

i actually love this phone

i actually love this phone the screen that popped up was a safe mode feature to save ur battery life and really is not that big of a deal whinner

Dash with WM6.1

I must say, although I was satisfied with the overall design, look and
functionality of the T-Mobile Dash in comparison to the competition at the time
(BlackJack, MotoQ) I had my own disputes with the phone as well.


The main problems where, the strip bar (JOGGR bar), crashing (phone was at times
unstable with too many apps open), memory leaks. There problems were in the OS
itself mainly... most other issues were due to defective phones (in which case
you should call and get replaced if still within 1 yr of purchase)


I have had this phone for about 1.5 years now, its been out for over 2 years I
believe.


The Windows Mobile 6.1 update it has brought my phone back to life. It is far more
stable, has more apps, better functionality, enhanced "threaded" messaging...


I believe this phone has stood the test of time. Sure you have the Android (HTC's
new phone with the Google OS), the Iphone, as well as many of the 'knock offs'
... but all of which have no keyboard.


I txt a lot and find this phone to be one of the best on the market STILL (for
my needs). HTC also produced the HTC S630 Excalibur which upped processor speed
to around 400mghz w/ increased ram, but from my knowledge it was never released
in the US.


Long live the T-Mobile DASH ask HTC S630!!

That upgrade DOES help...

You're absolutely right about that update. Since installing that a couple months ago, my Dash has been MUCH better. I'm still sticking with my work CrackBerry and will likely retire my Dash soon just because of the strip bar and poor call quality, but I certainly wouldn't have been so pissed off at the bloody thing from the start if I'd bought it with this OS rather than the version it had out of the box.

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